About Fox Factory At Fox Factory, we push the boundaries of innovation in high-performance suspension systems for bicycles, off-road vehicles, trucks, and more. Our mission is to inspire adventure enthusiasts worldwide by delivering exceptional products and customer experiences.
Deine Aufgaben
Role Overview As a Technical Service Representative on our Fox Factory UK Service Team, you will manage daily interactions with Fox Factory customers, providing technical assistance, warranty support, and factory service solutions. Your role will be key to enhancing the efficiency and profitability of the department's service processes.
Attributes
Passionate about mountain biking and outdoor activities.
Focused on delivering outstanding customer service.
Highly organized, detail-oriented, and adept at time management.
Ihre Aufgaben
Key Responsibilities
Customer Support and Technical Assistance:
Provide expert technical support for Fox Factory suspension and components, including troubleshooting, installation, maintenance, and repair inquiries.
Diagnose and resolve customer issues via phone, email, or chat, delivering accurate and timely resolutions.
Manage and oversee the service department’s workflow and schedule.
Monitor repair orders, keeping customers and technicians informed about updates, approvals, and delays.
Communicate service details and costs clearly and process payments efficiently.
Maintain a deep understanding of Fox Factory products, technologies, and features that enhance mountain biking performance.
Educate customers on product features, specifications, and care instructions.
Skills and Knowledge
Strong technical understanding of mountain bike suspension and components.
2 years + experience with maintenance/technical issues preferably within the bicycle industry
Proficient in MS Office Suite, including Teams, Excel, and Oracle ERP.
Time management, problem-solving, critical thinking, communication across cultures, curiosity, and willingness to learn.
Professional and effective communication skills, both verbal and written.
Ability to thrive independently and collaboratively in a fast-paced, customer-focused environment.
Your mission
Education and Experience
1-3 years of technical support, customer service, or a related field, ideally within the cycling industry.
Work Environment
Office-based role with occasional hands-on tasks involving suspension components.
Full time role, with occasional overtime.
Participation in 4-6 customer-focused weekend events.
Warum wir?
What We Offer
Competitive salary with performance-based incentives.
Comprehensive health, dental, and vision insurance.
Employee discounts on Fox Factory products.
A supportive, passionate workplace culture that celebrates teamwork and innovation.
FOX Produkte geben Dir das Selbstvertrauen das Du brauchst um an Deine Grenzen gehen zu können, ganz gleich wie viel Erfahrung Du schon hast. Seit mehr als 40 Jahren legt unser Team aus begeisterten Ingenieuren und professionellen Athleten ihr gesamtes Herzblut in die Entwicklung von Produkten welche die Fahrdynamik für Dich immer weiter verbessern.
Our Company
At Fox Factory, we push the boundaries of innovation in high-performance suspension systems for bicycles, off-road vehicles, trucks, and more. Our mission is to inspire adventure enthusiasts worldwide by delivering exceptional products and customer experiences.
Your mission
As a Technical Service Representative on our Fox Factory UK Service Team, you will manage daily interactions with Fox Factory customers, providing technical assistance, warranty support, and factory service solutions. Your role will be key to enhancing the efficiency and profitability of the department's service processes.
Attributes
Passionate about mountain biking and outdoor activities.
Focused on delivering outstanding customer service.
Highly organized, detail-oriented, and adept at time management.
Deine Aufgaben
Customer Support and Technical Assistance:
Provide expert technical support for Fox Factory suspension and components, including troubleshooting, installation, maintenance, and repair inquiries.
Diagnose and resolve customer issues via phone, email, or chat, delivering accurate and timely resolutions.
Manage and oversee the service department’s workflow and schedule.
Monitor repair orders, keeping customers and technicians informed about updates, approvals, and delays.
Communicate service details and costs clearly and process payments efficiently.
Maintain a deep understanding of Fox Factory products, technologies, and features that enhance mountain biking performance.
Educate customers on product features, specifications, and care instructions.
Your profile
Skills and Knowledge
Strong technical understanding of mountain bike suspension and components.
2 years + experience with maintenance/technical issues preferably within the bicycle industry
Proficient in MS Office Suite, including Teams, Excel, and Oracle ERP.
Time management, problem-solving, critical thinking, communication across cultures, curiosity, and willingness to learn.
Professional and effective communication skills, both verbal and written.
Ability to thrive independently and collaboratively in a fast-paced, customer-focused environment.
Dein Profil
Education and Experience
1-3 years of technical support, customer service, or a related field, ideally within the cycling industry.
Work Environment
Office-based role with occasional hands-on tasks involving suspension components.
Full time role, with occasional overtime.
Participation in 4-6 customer-focused weekend events.
Why us?
Competitive salary with performance-based incentives.
Comprehensive health, dental, and vision insurance.
Employee discounts on Fox Factory products.
A supportive, passionate workplace culture that celebrates teamwork and innovation.
FOX gives you the confidence to push your limits no matter what your experience level. For over three decades, our team of enthusiasts and professional athletes have been uniquely committed to redefining ride dynamics that improve your performance.
We appreciate your interest in Demo GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at demodaten@demo.de.
